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License Management - Desktop App

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This project focused on redesigning the process users had to navigate through to license and download products purchased through our company. The original design was created by developers and was extremely confusing for the users. The customer support department spent most of their time helping customers navigate through the application. My job was to simplify the process by redesign the application focusing on the ease of use and providing a more user friendly experience. The final product has proven to be successful in that the users found it easier to use, easier to navigate and were able to license and download their products without relying on customer support. 

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